Hello, We received a request for a future booking request by an AirBnB ‘verified’ user that has 2 trips in his profile but no reviews. How is that possible?
Did he use AirBnb for 2 stays and the host just did not review the guest?
Thank You
Brian
Yes, I would assume his past hosts didn’t leave a review. Some hosts see this as a red flag- that it was a bad guest and the hosts didn’t want to leave a review. But I’ve had several guests who showed that they had had Airbnb accounts for several years, but no reviews, and they all turned out to be fine guests. In one case, the guest had joined planning to travel, but work got in the way and he never made that trip- his stay with me was his first. Another guest had had a few stays, but her hosts hadn’t bothered to leave a review, and another guest had stayed at Airbnbs before, but with her husband under his account. She liked having her own account because she said she liked perusing listings all over the world- armchair travelling, like reading a travel magazine.
Just ask the guest, if you want clarification, and get a feel for him by exchanging a couple of messages before deciding whether to accept or not.
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What do you mean by 2 trips in his profile? If he doesn’t have any reviews then how are you counting trips? Is it because he’s left 2 reviews for hosts?
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These days I don’t review every guest. I review guests right away that I know enjoyed their stay and were great to work with I review bad guests on the14th day. For guests that weren’t very communicative and I have no idea how they felt about their stay, I wait until they review first and then leave an honest review. That leaves some guests that never get a review from me.
In my check out message, I mentioned that I hope their stay was 5 stars. Some let me know right away so I know I can review them.
My concern is for the guests that don’t understand the review system and will give me 4s and bring down my ranking even though their stay was fine.
I often accept bookings from guest with no reviews. On average, I haven’t found them to be better or worse than guests with good reviews. If they are new to Airbnb then I let them know about the review system and what to expect from an Airbnb stay.
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Why?
If you’re concerned about their leaving a bad review you can treat them like those you suspect of that and review on the 14th day.
I don’t need to tell you that by leaving a review you let the other Hosts know of the guests’ conduct, which even if uneventful is very informative. If they followed the rules, left the place in an appropriate condition, caused no trouble, why not pat them on the back as well?
It’s quite possible that both hosts simply didn’t review them.
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Yes, but I’m with @JJD . How do you know how many trips a guest has taken if they weren’t reviewed? Is this something new we are shown now?
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Yes - now n the guest profile
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I can’t find it. Does it only show prior to a stay or something?
edit: @lawre Nevermind I found it. But I had to find a guest in my inbox that doesn’t have any reviews. It doesn’t show on my guests that have at least one review. It looks like they only show the number of trips for guests who haven’t received a review. Is that your experience as well Deb?
I know your question was really “Where are you seeing this info?”, but aside from that, even if a guest had reviews, you still wouldn’t know how many trips a guest had taken, as some hosts don’t bother to review, just as you can’t know how many bookings a host has had from the number of reviews. They could have hosted 300 guest groups and only had 200 leave a review.
Just in case I’m not the last person to know about this, here’s what it looks like:
This person, Elvira, doesn’t have any reviews so in the spot where the number of reviews is noted they’ve instead put the number of trips she’s had:
For comparison, this is what the same lines say for a guest that has one or more reviews. It doesn’t show their trips number at all. I know that Dale here has at least one trip that he didn’t get a review for 
but I guess they’re not going to share that since he does have some reviews.
Thank you for the info @Debthecat . I hadn’t noticed it.
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Now let’s hope Airbnb isn’t just falsely saying that guests with no reviews have had trips before so they don’t appear to be total newbies.
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we must be using the same manual, haha. This is 100% my philosophy too, and sometimes it means I miss the window for leaving a review.
I’m not going to help out a non-communicative guest who didn’t bother to leave a review, by giving them a nice review, which is effectively giving them 5*. If they weren’t a problem, but I’ve no idea if they had a nice stay, and they ignored the 4 messages I send them pre, during and post stay, they do not earn a review from me. If they were a problem then I do review them of course.
yikes. that is a nice conspiracy theory with some solid grounding.
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I would consider a guest who ignored 4 messages to be a less than good guest and would appreciate a host letting me know that by leaving a review.
Thank you for everyone’s input and comments. I will take your advice in consideration of accepting his offer.
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mmm, not sure I agree. They don’t want to have interaction with me, and that’s ok, if they turn up, cause no issues and leave on time. I find it annoying, but for the most part these guests are just passing through for one night, they don’t care to have lots of chats over a one-night stay. I get it. Usually I give them 4* for communication, cos 4* is still ‘good’ according to abb, and the guests don’t get penalised as heavily.
I guess it depends what the messages they don’t respond to are about. If it’s just saying you hope they settled in okay and to let you know if they need anything, then a non-response isn’t crucial. My place is hard to find, so I have to email guests a map and directions. I ask them to confirm that they received it, so if they don’t do that, it’s not just annoying, it stresses me that they will get lost or that I’ll have to have my phone next to me on check-in day all the time in case they call or message that they are lost. Also I need their ETA, as I don’t have self-check-in.
And as I have a homeshare, I do care if they don’t want to have interaction with me. I don’t care if they aren’t sociable types, but I also don’t want guests who act like the host being there is an annoyance- they at least have to have some social graces.
So even if guest’s behavior isn’t something that a host finds to be a big deal for them personally, it could be for other hosts- if a guest has poor communication, it would be helpful to be warned about that.
You are the second last. Thanks for this!
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