OK she checked out yesterday. Whew! And she leaves a review right away! Oh yikes!!
At check-in I did talk to her about her previous stay and her 1 star review. She stuck to her story that the place was terrible. I sympathised but also gently let her know that 1 start reviews can be very damaging to a host, she didn’t seem too concerned. She did seem pleased with my place at check in and I explained how I wanted to give her the best Airbnb experience ever.
I went above and beyond with my hospitality. She had early check in and late check out ( I offered, it was no skin off my back and actually easier for me). I offered to pick up groceries for her since she had a really bad cold and no car (she declined the offer).
She replied to my usual first morning message asking if everything is ok with another question, politely, but she never said "everything is great, thanks! " like most people do. Hmmmm. But maybe I’m overthinking it.
She left without a thank you or anything, again, a bit unusual but not a crime. No damage or extra cleaning. All in all her stay was fine and if I didn’t know her history I wouldn’t think twice about it.
My husband is convinced she left us a five star review. I’m not so sure. Anyway I’m glad its over. Will post again when I read her review.