Hello! Glad to meet you, all the members here!
It was a real pleasure to hear a lot of honest voices in this space, so “Vă salut cu drag!”, telling you that I am a proud Romanian newborn host who started to rent in 2020 at the same time with pandemic (I hope to live in this business longer than it).
I am offering a small apartment in a flats building in a crowded town close to Europe borders.
Now the problem: I need your opinion and advise on this situation:
I am offering the apartment on a few different platforms and I’ve noticed lately that a lot of guests on Airbnb (but not only) are trying to abuse the number of guests by not declaring extra guests, using various legends. I mention that I am not living in the same building.
My price is the same for one or two guests but I have an extra price for the third guest.
I can understand them to hide the third, to have a lower price per person. But it looks really strange to me for them to hide a guest when the price is the same for one or for two…
Question 1: I feel like I’m not the only one who encountered such as situations. Is this kind of behavior something usual on Airbnb?!
Question 2: What can be their reason?
- young person who leave their parent’s home, trying to hide themselves from their parents?
- young professionals trying to hide a little activity?
- illegal migrants?
- people trying to avoid the mandatory isolation at home?
… other ideas from your experience?
I need your experience because I feel like I have to be prepared for more crazy situations in the coming future. Also I feel like understanding them will help me to better support them
Question 3: How do you deal with situations like this without affecting your rating?
I know that Instant Bookings let you dispute reviews and ratings but there is something to do when you already accepted the long-time rental outside the Instant Booking limits, and you already accepted the extra incognito girl ???
I understand that it was my mistake that I accepted. I have a weakness for poor strong girls fighting for their freedom because I was like this before…
The problem is that after few days from check-in this nice and young extra girl started to abuse my house and me by causing damages and pretending free repairs, calling me outside Airbnb messaging system and suggesting that my pieces of furniture are not correctly mounted… With other words, I’m being harassed by a young woman who doesn’t exist for Airbnb and I have the only weapon to give a bad review to the poor boy who rented on the Airbnb for the first time?