Describe Your Experience: The nicest work to describe Guesty is
Pros: It’s a startup, so there are people who you can talk to. Sadly, they said they would resolve our issues and they continually kept occurring. We could not get our messages replied to in a consistent and reliable manner.
There are many other messaging options out there, so please look around and always read the feedback of the companies before registering your credit card with them.
Cons: The focus of their company is supposed to be messaging, which we had countless messages that even their automated system did not reply to, which we replied to and had to pay Guesty.
When you start they will charge for any past messaging that have bookings coming up, even if the agreed start date was after the guest checked in. We started with Guesty on January 20th and was charged for all bookings for the whole month of January. We asked why and they said it was how their system worked.
Lastly, after working with them for 6 months on many standard start-up issues trying to work them out together we decided to close our account as we had too many upset guests and bad reviews about slow replies and missed inquiry messages which did not allow us to get a booking. Once we closed our account, they charged us for every single future booking on our listings.
BE WARNED! If you have many listings and register with them then decide it is not for you, they will still charge you their fee for all future bookings. This cost us over $2,000 USD that they immediately charged to our company credit card bill. Another friend lost over $10,000 USD as he had many properties.
Spent 1 month and 2 meetings with them trying to get our money back and they simply refuse to return it without any valid reasons. They had many excuses and avoided the fact that their system did not do what they said it did. Bad style for a new company.
Role: I’m a user; I’m the administrator; I’m on the team that set up, implemented, or customized this product; I helped select or purchase this product
Time Used: 6-12 months
Frequency Used: Daily