Hey guys -
Just wondering how often, if ever, you guys have to deal with the issue of guests who assume they can leave their luggage in your house on the morning of the check-out to collect later?
I’m self employed, with a pretty flexible schedule so I’ve agreed to doing this a few times for people but only if we can agree on a collection time that suits! If I’m uncertain about my plans for later in the day I just say ‘sorry, I’m actually going to be out!’ to which they often respond with ‘no worries - I’ll hang on to the keys, get my luggage back and leave the keys on the table!’ … Well no, I need to the keys to give to the next guest who’s arriving midday (I tend to get back to back bookings)!
Sometimes this doesn’t go down well - I’m afraid some people incorrectly assume that as a host you’re just going to in the house 24/7 and there’s no other guests besides them!
Which leads to to the next point … What to you guys do when a guest is still lingering around past the stated check out (mine is 11am) and you have a fresh bactvh arriving soon and need to get the ball rolling with laundry ect? I used to feel awkward having to explain to them - now I dont even bring the next guests into it, I simply say “hey guys, check out is actually 11am (it’s midday at this point) and I do have an appointment I need to get to!” In other words I need to lock up properly and can’t do it with people hanging around the house that shouldn’t really be there! Still a bit awkward but more so for them for not taking note of the check out time :/?!