We recently purchased a home, did a quick remodel, and opened it up as an AirBnB last week. Our first two guests were great, no problems. The 3rd guest booked for 2 adults and said they would be arriving late. A little after 1am, I get a notification on my phone (which I didn’t see until the next morning) that the security camera had gone offline. (This camera monitors the driveway/entrance.) Made me curious, so I reviewed the footage from the night before. I saw a car arrive a bit after midnight with 2 adults and a child. Toward the end of the recording, one of the guests obviously noticed the camera and walked right up to it, squinting and staring into the lens. About an hour later, the camera went offline. This is a camera that is built into the porch light, and the only way to turn it off is the turn off the light, which is why we put a screw-on light switch guard over that switch. I messaged the guest about it, and he said he didn’t remember turning it off, but may have accidentally. There’s no way that a light switch with a cover over it can be turned off accidentally. It takes quite a bit of effort to squeeze a small finger into the side opening to get the switch moved.
I hate to think the worst of people, but this has me really suspicious. I already know that they weren’t honest about the number of guests, but now I’m really curious if there were more people that showed up later or something! (I do charge an extra fee for over 2 guests.)
Another thing was that every bed was made up very carefully in the exact same way I make them up, but it was very obvious that all of them were slept in. I have it noted in my welcome binder (which had been moved, so I’m assuming they looked at it) to please not make beds when you leave so that I know which beds need to be laundered. Even if they hadn’t read that in the binder, they are the only guests so far that have made the beds. And all the dirty bath towels were left in a soggy heap on the bathroom floor, so it wasn’t like they were trying to leave the house spotless or something. If I hadn’t been paying really close attention (or if someone else had been cleaning for me), I might not have even realized the beds were slept in, resulting in the next guests sleeping in dirty beds. Yuck!!!
Would this bother you? What would you do? The extra guest fee really isn’t a big deal to me, but them deliberately turning off the security camera has me feeling really weird about the situation. Because we’re brand new to AirBnB, we have no reviews yet, so I’m trying to tread lightly and not piss off the guest with additional questions about the camera.