Guests threaten to use our flat as homeless emergency accommodation

They forgot grandma died, that huge typhoon/hurricane that devastated several small nations, they had jury duty and the earthquake that blew up the nuclear plant.

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Why on earth would you think you would have any third party turning up. It’s clearly an idle threat. Forget it and move on.

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It wasn’t my fault!!!

Hahahaha…really? My god…I thought I heard it all …what a creativity.
Don’t worry . Homeless shelter people won’t ever do anything like this .
But of course I would call Airbnb

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They can claim on their travel insurance surely? If they didn’t take it out… tough. You are under no obligation to rent out the room to a homeless charity as you can’t accept third party bookings… it’s an Airbnb rule.

Actually any cancellation made within 24 hours before check-in also triggers the guest/host review process, even if a full refund is given.

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Any cancellation within 24 hours of check in gets a review.