Michelle, if you are new here you might not have heard my story of the Worst Guest Ever. I also have a self contained studio separate from the house and with its own patio. She did exactly what your guests did only it was some local dude they met at the beach. (I could hear their conversation) It was a loud party just with three. I also had to go down and tell them to be quiet and they were snitty with me… all they did was close all the doors and continue to get louder and louder. I heard things get slammed around I heard the water pumping almost constantly for hours… (why?!!) “We’re just trying to have fun,” she told me. Mind you it was on a school night, when all my neighbors retire early. I was so stressed out and livid I opened a case with Air right then so it would be on the record. The local dude (I checked out his car) was walking back and forth to his car to get things… (drugs? Condoms? who knows!!) It looked like they were planning to have him stay. At that point I messaged her that he could not stay… When they checked out, the room was in a shambles.
You have to leave an honest review for your guests. Whether it was in the house rules or not it was bad judgment to just have a party on your property without clearing it with you or mentioning it! You can leave a review at the last minute… Find out the time of expiration in their time zone. That will be the last minute they could answer. Sometimes it won’t work in your favor and sometimes it will. It usually does for me because Hawaii is next to the last time zone in the world (We are near dead last to celebrate New Year’s.)
If you are interested, here is the review I left for my worst guest ever. I used up every possible word of the review, had it ready ahead of time and at the last minute of the review period, I let it fly. Although I have since changed the rules to not allow additional people, just after this incident, I got "nice"guests who allowed a third person to stay over and apologized for it when I mentioned it to them. I should have charged them for it but didn’t. They also clogged up my sink with pineapple (WHO PUTS PINEAPPLE IN A DISPOSAL!!!) AND lost snorkel gear because their “guest” wasn’t careful with it. I left no review for these dummies, only because they were nice and apologized and paid for the snorkel gear.
This is now my second visible house rule: “Only your authorized party of two allowed on property or in the studio.”
Here’s the Jennifer review. As you can see I didn’t mince words. No one will ever rent to this idiot on AirBnB again.
Review for Jennifer
I’ve been doing this a long time (five years) and have hosted hundreds of guests, 99.99% good. But Jennifer was easily the WORST guest experience I’ve ever had. Upon inquiry, she described her party as “quiet professionals,” but that would prove false. My problems with Jennifer began before she even arrived. Originally booking 14 nights during my high season, Jennifer wrote about a month before arrival asking to alter due to “business reasons.” She would only be in Hawaii five days… So I changed her reservation from 14 nights to 4 nights because I DO understand plans change. However, later I caught her in a lie when she let it slip later that she had actually been at the “Waikoloa Marriott” on points for those 10 nights. I lost $1000 in rental income because I was never able to re-book that time block. Lying is definitely not a good start. When they arrived, it was clear they had not read a word of the guest instructions. They were surly and unpleasant. They seemed irritated because I’d told them it wasn’t possible to check in hours early as they had asked. They complained the room didn’t have adequate light (although there are 6 lights), demanding that I install stronger light bulbs, ordering me around like a scullery maid: “That needs to be fixed right away.” Jennifer’s friend was especially rude and insulting, almost contemptuous. But worse was to come. One night I noticed a stranger arriving at my house. This guy, a local dude, as per his local car, headed downstairs to party with the ladies, reaching really loud levels, drinking and laughing obnoxiously. I heard him ask, “Get ahold of any weed while you’ve been here?” At 9:45pm I asked them to quiet down, reminding them of my quiet time house rules. I felt like a pesky RA busting a freshmen rager. They did not really comply. They simply closed all the windows and doors and carried on partying. They flushed the toilet 25-30 times during the party, when my rules clearly request water consciousness. At about 10:30PM I messaged Jennifer to be clear that this guy could NOT spend the night. He finally left about 1:00AM. I was extremely distressed and appalled at Jennifer’s judgment in hooking up with some stranger and inviting him to my home to party without even consulting me. Upon check-out, Jennifer left dirty dishes, trash, unplugged lights and furnishings in disarray and not moved back. Someone damaged my brand-new $300 table. They’d moved it around, so when I moved it back to its original position, the support holding the drop leaf broke off right in my hand. She denied damaging it, but when I handed her the keys to the apartment, my table was in perfect condition. Now it is broken. These so-called “quiet professionals” used my home like a frat house, invited strangers over, partied hardy, left a deplorable mess and caused damage in excess of her deposit. They disrespected me, my neighbors, my home and my house rules. Terrible, stressful and nervewracking experience.