ALWAYS AND ONLY contact guests on the AirBnB messaging platform. Air will NOT support you if the messages are on another platform.
I communicate with guests via text, email or whatapp for lots of things. For starters, I have to send them a map to my place, or theyâll never find it. So I need their email address for that. Then I might include in that email any info they need for taking the bus from the airport, etc. Sometimes theyâll email me back and ask me something.
And when they arrive in town, I pick most of them up at the bus station, so they call or text me when they arrive.
Not communicating off-platform is important if it concerns anything which has the potential to be contentious, though, for sure.
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the location on airbnb says itâs always approximate.
Guests are given the actual address after the free cancellation period. Unless your place is hard to find, guests donât need you to send them the location pin.
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Airbnb wants communication on the platform but they will support you if you communicate in texts.
A couple years ago I had a situation where a guest communicated via text not on the platform. I submitted screen shots as documentation & it was accepted.
I think phone conversations are the problem (he said, she said)
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I had a canceling guest harass me by both text and voicemail and Airbnb had me send them both. But I wouldnât count on anything being consistent either.
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Ah the capriciousness of ABB CS! Mine were rejectedâŚ
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hmmm⌠Didnât know that⌠Somehow many of them ask for a pin on whatsapp.
Hi again.
This guest is back home now and case has finally come to a closure. The correct amount was actually paid through Airbnb and a lesson learnt. Once a guest starts with a problem, it wonât end there. They were obviously not happy that they were caught and had to be charged extra. I think it came their prerogative that they do a bad review, obviously on a different subject. It was my only bad review in 3 years. Am I allowed to produce a picture here?
Many guests donât bother to really read anything thoroughly, check their Airbnb messages, or pay attention. They find it easier to ask you a question, like to send them a location pin, than to actually look at the booking info. Or they are too lazy to just type the address into Google maps or some other map app. Some guests will ask for your phone number, when hostsâ and guestsâ phone numbers are provided to each other as soon as a booking is confirmed. Also, some guests donât have their Airbnb notifications turned on, so they donât get alerts and donât even know they have messages waiting.
I donât think there are any rules against posting a screenshot or copy of a review you received here.
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