This group of guests booked for two weeks, and they have stayed for one week. Everything was fine.
Last night, they called me and said I was deceitful as I put sofa cover on sofa and chair covers on chairs. We put the covers because the furniture are very, very expensive and their colors are cream. The furniture were designed by famous artists. The covers were clean. They protect the seat and back area in order to prevent stains. The covers were there when they arrived.
They claimed they paid to sit on the leather rather than the fabric cover. I told them they could just remove the covers if they really want to sit on the leather. They still did not buy it.
Even worse, they said I misled them for Air Conditioning. It is clearly stated in our listing that we do not provide AC, as most homes in U.K. do not have AC. However, the guests said they did not see the sentence.
I was very confused why they did not complain on the first day of their arrival. I am out of the country as my grandma was suddenly sick. Could anyone offer me some suggestions how to deal with the case? Thanks in advance.