We are a small business providing cleaning services to Airbnb properties on the Gold Coast and would like to help our hosts by having guests leave any negative comments in writing on a card at the property and not on airbnb as 5 star ratings are ever so important, we have been reading and working on a 2 page Guest Rating & Reviews letter for each property we maintain and would greatly appreciate feedback
• Overall Experience: This is far and away the most important rating to any host! Please know that we strive for a 5-Star Overall Experience for all of our guests!
• Cleanliness: Is the property clean and presentable? We use a cleaning service, so we hope that everything is spectacular — we’d sure like to know specifics if it’s not.
• Accuracy: Is the property as described in the listing or were there surprises? It’s important to review the entire listing carefully before booking, then there should be no surprises.
• Value: Is the property and experience worth the nightly fee? This is another important category for any host. We try to keep up with local pricing trends regularly.
• Communication: Were the hosts readily available and responsive before, during and after your stay to answer questions or for help?
Your opinion & ideas are important to us! Our future is (literally) in the stars! The all important 5-star host rating system explained… 5 4 3 2 1
EXCELLENT. There may have been a few minor details, but overall a great experience.
GOOD. There were several issues that need improved, but overall, a good experience.
OKAY. There were a lot of things wrong with the property, just an okay experience.
BAD. There were signifi cant problems with the property, this was a bad experience.
TERRIBLE. The property is awful, I wouldn’t recommend it to anyone, this was a terrible experience.
If you have specific comments, concerns, or feedback, we would appreciate it if you would please share those with us personally in a note, email, text or through airbnb’s private comments area during the review process, unless they’re so egregious that they need to be included in the public review. Thank you for being our guests
Do you have suggestions?
How was your stay , we would really appreciate you giving us honest feedback so we can improve the experience of each guests stay here we would love to know what could have made your stay more enjoyable, We have some improvements in mind, and we want to prioritize them to what would have made your stay better. Is there something that needs our attention?
Please let us know right away!
If we don’t know about it, we can’t fix it. Messaging us through Airbnb system or texting Us is a way to notify us quickly of things. We don’t want to neglect something that is affecting you now.
Terrible 1 star
Bad 2 stars
Ok 3 stars
Good 4 stars
Excellent 5 stars
Value for money
Arrival / /2018 Check out / /2018
If we have not received 5 stars what can we do to improve.