I was reading the last post about removing the pre booking message and loosened IB requirements. I understand ABB wants to reduce any friction in the booking process. Maybe a guest uncomfortable with their language skill would balk at typing a message. So ABB got rid of it. I’m sure they track each step of the process and see where guests drop out before booking.
I was thinking that it might not be a big deal as the guest still has to agree to the “House Rules”, which can be a very detailed and lengthy.
So I decided to use airbnb as a guest to see what agreeing to house rules entails.
I really thought “House Rules” would be a prominent pop up message that the guest had to agree to.
On the listing description, the guest would have to proactively click here to see detailed house rules.
At checkout, the guest would have to click on one of three things in the small print that they are agreeing to.
Disappointing for sure.
This reaffirms my process of messaging the guest all my rules and policies after an inquiry, request, or confirmed booking.
I list my policies and rules in 3 places so they are unavoidable:
- Listing description
- House Rules
- Immediate messages to guests
Some suggested house rules:
Guests must present an ID matching reservation name at check-in.
You must sign our policies agreement (rental contract) at check in.
Confirm # of guests.
An additional $xxx.xx refundable security deposit is required after booking. (This alone scares off 99% of problem guests IMO)
After you leave and housekeeping has reported back to us, we will refund the deposit minus amounts kept for extra cleaning or damages.
Explain the host’s proximity and oversight (good to scare off guests who know they will break rules)
24/7 video recording of parking lots and building entrances.
Check in time + other arrival details
Add any other restrictions on cancellations.
We can’t refund due to last minute illness, road conditions, or “acts of god/mother nature”.
Please consider obtaining your own travel insurance in case of need to cancel.
Utility outages (cable/wifi/power,etc) happen rarely, but are out of our control, and not grounds for refunds.
We are not responsible for items left in the rental after you checkout.
No Pets. Extra cleaning costs will be withheld from the deposit.
No smoking indoors or within 20ft of building.
Please let me know if you have other must include items in your house rules.