Guests lied about number of people and even broke the house rules

1

My list does not allow pet and infant. I also set up extra charge after 2 people.

I have security camera at the front door. I only turn on alert notification the times of between guest check out and check in.

I noticed that some of my guests lied about number of people. Some of my guests also brought infant and pet.

I am too afraid to say anything because I’m a newbie and I don’t want to get bad review.

What’s should I do? Please help!

2

Do you do a meet and greet of the guests?

3

No I don’t.
I just watched the front camera when it sent me alert upon their arrival.

4

How long are they there for.

5

If you don’t meet and greet you are leaving yourself wide open to be taken advantage of.
My first message to a newly booked guest is to thank them and confirm guest numbers.
2 days before they arrive I confirm numbers again.
At the meet and greet it is a head count and a confirmation and a conversation about the possibility of any one else arriving and I point out my aunt who lives across the road…amazing how the numbers can change!

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6

Thanks for your wonderful suggestions. I will send my guests greeting message of confirming guest number from now on.

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