I dunno, booking for 3 and having 7 show up (confirmed that 7 actually stayed the weekend via camera footage) is not “glossing over fine print”. But maybe I’d understand if they were drunk and invited people back. Either way, IMO it’s their fault for not understanding what they were booking.
On top of that, I tried to collect a deposit from her to use our spa and after a week back and forth I couldn’t get her to figure it out (even directed her to ABB customer service after I sent the request). Extended my deadline for accepting it, etc. After which I lock up the pool remote. Well, they took it upon themselves to go into my pool equipment and turn things on manually (who does that?!). I caught them doing it last night via my pool app and messaged her both on ABB and the provided number but no response. To me that’s stealing. Had she messaged me “I’m so sorry about the deposit is there any way we can use the spa?” It would be a totally different conversation.
Also, just because someone has “other good reviews” doesn’t mean they deserve another one.