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No idea what is difficult about talking to people If they’re doing something they shouldn’t be. Liklihood is they need reminding. And after you talk to them you go back and confirm the conversation in your message trail on Airbnb.
I’ve never found Airbnb to be unreasonable once I had followed certain steps.
The issue with all of this is that Airbnb does not support hosts when a guest does not follow the rules.
Also on top of that, because the person you speak to you when you call Airbnb, is not the same person that handles resolution center cases, many times I have been told by someone in the call center, that I am within my rights to do X, and once I speak to a resolution center specialist, they don’t support the same thing!
This recently occurred when a party of 8 stayed at one of my places. I arrive to drop off an air mattress for them, as the one that I had initially provided somehow was damaged.
When I went into the property, the whole house smelled of weed when my house rules specifically state no smoking and no drugs.
I was told by the call center specialist that I could impose a fine upon them, and if it was unpaid I would ask them to leave.
I did this, after thoughtfully and calmly speaking with the reservation holder. She said it would not be a problem.
When I finally spoke to the case manager, he dismissed this disregard for my house rules as not a big deal whatsoever. He asked me not to cancel the reservation because I would be “putting them out in the middle of the night.”
Also, canceling on this group who broke my rule as well as the law, he would require for me to pay a $150 fee and that night would have been refunded to them!
All this after the group had already enjoyed one of The busiest weekends in the city of New Orleans and the entire year. This is just outright wrong!
So, it’s not that easy! it’s not about whether I ‘want mama to handle my business.’ It’s about the fact that Airbnb has the right to take money from you as a host either in any event that a guest misbehaves, it’s not that easy it’s not about whether I want mama to handle my business: It’s about the fact that Airbnb has the right to take money from you as a host in the event that a guest elects to ignore house rules.
This isn’t rocket science…
I don’t really get why people think it’s is reasonable to chuck someone out because they broke a house rule without speaking to them first and giving them a chance to modify their behaviour.
And I agree chucking someout out in the middle of the night is extreme and should really only happen if someone is doing something dangerous (I.e. A situation where you would call the police.) sorry but everything else, annoying as it may be can wait until morning. And if you feel marijuana falls under that bracket, call the police though I have a feeling they’d think you were a timewaster.
I for one, feel that if I walk into a house I own and smell weed being smoked INSIDE my home, in the middle of the day, and the guest elects to drag discussion of this problem on late into the night, yes, it should be addressed- even in the middle of the night.
I have very few house rules. One is no drug use or smoking in my home. It is on me to protect my home from those who have a zero disregard for other people’s concerns. If my house had burned to the ground that night, it would’ve been on me. That’s Precisely why there are house rules set up on the Airbnb platform- to disclose unwanted behavior from guests.
If those rules are broken, there should be protections for hosts.
Ha ha! My SuperHost number is 007. Or maybe it’s 666, can’t quite remember. Oh wait, that’s right, I don’t have a number. Nothing Super about me, nope. Just an ordinary host with no badge. I do have a cape and a mask, though. And I’m not afraid to put them on when the need arises.
I see your point. It’s a quandry! I do think, though, that hosts often call them for trivial things that they should be sorting out for themselves.
You mean in addition to the security deposit and the resolution system and, in dire situations, the police? I can’t see what else could be provided. Unless you want a personalised neighbourhood Airbnb Mafia to call on when you are incapable of dealing with guests yourself. I don’t get it, I really don’t. What sort of protection do you want? You rent out your room/house through a website. It’s YOUR responsibility for the guests that you choose to accept and your responsibility to manage them. Of course Airbnb have a responsibility too and they regularly fail in that. But renting out rooms/properties and home-sharing isn’t a miraculous new idea invented by Chesky et al. People have been doing it for hundreds of years. And you have to be quite strong and firm in order to do it well. The problem is that Air makes it sound like some sparkly rainbow wondrous thing and so people imagine that all these lovely guests will flock to their homes and worship the gorgeousness of their place. And then they run crying to customer support when it doesn’t quite work out like that. OK, I’m exaggerating. But I was on a roll there and just had to get it out.
I did handle my guests. I spoke w them and told them my house rules were clearly broken. They could pay a fine or I’d cancel the reservation- per Airbnb’s instruction.
Airbnb did not penalize the guest in any way.
No deposit taken, no fine paid, as I was told that I had no proof.
I didn’t ask Airbnb to do anything. But I was told if I canceled on the guest, I’d be charged for canceling.
I truly don’t understand why people are insisting I requested Airbnb to ‘handle’ my guest for me- all I’m asking of Airbnb is to back me up and provide me fair and accurate info on how/what I’m within my rights to do so I may do it.
Fair enough. That must have been very frustrating. What rule did they break?
They were smoking pot in the house
No smoking
No drug use
So did you tell them to stop doing it? And say they’d need to leave if they didn’t? And that they’d be charged from your deposit for the extra cleaning? I can’t see what somebody on the phone in California can actually do about ejecting guests. They can facilitate the financial compensation but it’s up to you to actually manage the guests, surely?
Yes, but point is, my resolution case was dismissed, as I had no photos- basically no proof.
I handled the group- Airbnb dismissed the issue altogether.
I was told by Air that it wasn’t right that I remove them due to how late it was and that if I wanted to cancel, I’d be charged $150 and that night would be refunded to them as well.
I don’t know. We’re not hotels,sure, but you can’t just throw people out on the street unless they pose a real danger. I’d side with Air on this. Sorry, you’re not making a good case here!