Long story short, one of our family’s properties is an extremely popular Palm Springs home. We were booked out almost a year in advance.
The guest who booked wanted to cancel due to her pregnancy (I’ve never been pregnant, but I imagine you would plan your travel accordingly). Our cancellation policy is strict and she didn’t read. I suggested she move her reservation to a later date so that she would not lose her deposit $. She apparently chose to move it to her 8th month of pregnancy… no idea why.
Flash forward to their check-in tomorrow afternoon. Our onsite concierge informs us that the guest who booked will NOT be there. Just her friends. So it is now a third party booking. The guest refers our concierge to one of her friends.
Her friend then proceeds to tell our concierge, quite rudely, that she has already PREPARED her negative review because they tried to cancel months earlier due to the noise rules (incorrect). Palm Springs has THE strictest STR regulation in the country. It is citywide and beyond our control. However, we do always volunteer to move our guests to a home that better fits their needs. Some homes may be more remote or have additional sound insulation. This guest did not request this.
So now I am prepared to call Airbnb tomorrow and have this third party booking moved to another home. I do not feel like sitting around hosting a bunch of lying, negative Nancy’s who may possibly purposely disobey the noise rules out of pure hostility. Again, the original guest is 8 months pregnant and will surely appreciate her friend deliberately making trouble for her (since the friend isn’t the one who will be contacted via Airbnb).
Our home is beautiful and despite the city noise rules, people have a GREAT time. It’s such a shame they will never get to experience it. Our home is a private property and you do not get to threaten our home and still expect to be served. I would usually say some people are better suited for hotels, except I don’t know if some hotels would really put up with this either.