Have been running my holiday rental for 5 years and had a few interesting experiences over the years.
We let guests bring dogs and an Airbnb guest left yesterday and our cleaner arrived to find multiple yellow dog wee stains in several carpeted rooms and then had the pleasure of stepping in a dog poop on the kitchen floor. She also discovered blood drops on one of the quilts and the place smells of dog pee. I have photos of all the stains.
I’m wondering what the best path forward is. I’ve just reached super host status and don’t want to put that at risk by putting in a bond claim which I’m sure will result in the guest leaving a retaliation negative review.
I guess I’m wondering whether it’s worth putting in a bond claim for carpet cleaning and the additional money I had to pay the cleaner to spot clean all the poop and pee?
Interested in people’s thoughts on what to do - I haven’t contacted the guest since they left almost 1 day back now.
Fun and games!