Airbnb have now changed their decision again. I will receive the full payment and the guest will not get any kind of a refund. It seems that they previously made the decision to refund her in full without paying me as she made some false claims, which they didn’t ask me about at the time.
@KKC
It’s not a case of being desperate for money. My area is very competitive on prices. Several people are listing entire apartments across the street for as little as £15 a night. I list the guest room for £20 a night then, whenever that’s booked, I rent the sofa/airbed downstairs for the minimum price Airbnb allow, which works out at around £8 a night. I can’t charge more than this or nobody will ever book it. I figure that small amount of money is better than nothing, but after this guest I am having second thoughts.
@cabinhost
They told me they would send an e-mail, but didn’t bother. I later received a call where they went through a number of things with me, while checking a snapshot of my listing at the time the guest booked.
The guest was just been complaining about anything and everything until she found something that allowed Airbnb to side with her.
She complained to Airbnb that we didn’t have an aircon in the room.
She complained that she wasn’t provided with an entire apartment to herself as she believes Airbnb do not allow anybody other than guests to stay in the places they are listing.
She didn’t get anywhere with those as I have not listed an aircon as an amenity and the other claim is obviously nonsense.
Her other claims were that I refused to provide her with the WiFi password and would not allow her access to the pool. As I have listed WiFi and pool as amenities, Airbnb sided with her as they believed my listing to be inaccurate.
It’s hard to prove this either way, but I explained to Airbnb that I had provided her with the access card to the pool and would have provided her with the WiFi password if I had the chance, but I had to leave as soon as she checked in and I received a text informing me that she wanted to cancel shortly after leaving. At no point did she ask for the WiFi password.
@Emily
The sofa has a sheet over it when guests sleep on it and of course the local council and health department allow people to sleep on sofas. Why would they not?