Guests cancelled after checking in because there is no breakfast!

1

So I never offer breakfast on my listing but somehow it showed up on Other Amenities. Now guests cancelled after 2 nights and airbnb refunded guest with the entire booking price, including the 2 nights that they slept in my house. What can I do?

Anyone experienced a similar situation? Thanks for your advice

2

Why didn’t you just give them breakfast if it was such a big deal to the guest?

1 Like
3

@HostDC

The only thing you can do is change your listing (For me to serve Breakfast would require a Permit, YMMV)

4

Any idea how this popped up in “other amenities”? Did you perhaps tick something by mistake?

I have had my B&B briefly labelled “entire home” by Airbnb, so they do fiddle with our listings. In this incidence, they refunded me a two night stay in full when the guests cancelled. If it is possibly their mistake, call to discuss.

2 Likes
5

You’re not going to convince anyone, including ABB, that you didn’t accidentally click this. I check amenities every month or so because they add new ones. My bookings have trebled since I bought an iron! :japanese_goblin:

1 Like
6

hurriedly clicks away to go check her amenties list

3 Likes
7

I’ve had a similar issue with settings on ABB being changed by the system, luckily I caught it before it caused any problems. I had originally set up my listing to show 2 queen-size beds. I happened to notice that the bed sizes had been changed to king-sized. Definietly not done by me, seemed to have been changed by the system where “queen size” was no longer an option but instead something called a “full size” which is not a recognised bed size here in the UK. I had to set the beds size to “full size” because I did not want guests complaining the beds were not king size. Then, about a week later, “queen” is back on the bed size menu. My guess is that ABB rolled out a system change for the US, which mistakenly changed bed sizes for UK (and maybe other countries as well). Once they realised the error they fixed it but in the interim hosts were left with potentially incorrect bed sizes.