Guest wanting to cancel!

[Jefferson]

If I recall correctly, it’s still 6 weeks out so hopefully it all books up for you! What a piece of work that lady is!

[Helsi]

So what happened in the end @Igol

[Militaryhorsegal]

So easy to say, read and hear. So much harder to do when you are being impacted.

[Militaryhorsegal]

@lgol

You can show me what a great host you are!’ she said to me…Not likely!

Seems like veiled extortion to me…

[Militaryhorsegal]

@lgol

Yes on the Air B&B platform, so it’ll all be moderated…

I think we are using the word moderated differently. I would say the more accurate word would be monitored in this case. But unless CS does anything it won’t matter really. It’s just further fodder to seal your conviction that she will not be allowed in your home.

[lgol]

Thank you! ;o) …

[Militaryhorsegal]

@HH_AZ

I’m of the mindset, that she will not come. I’d play the nice host and say that “I’m glad you’ve changed your mind and will be able to come.” Call her bluff, be exceptionally nice. It will drive her crazy. And she probably will say or do something that will further build your case with ABNB CS moderator.

If you really think your chances of rebooking in 7 weeks is nil, and booking in 2 weeks (is that the correct timeframe to get her half refund by the policy’?) then wait it out and call her bluff. If she doesn’t cancel after the time frame for partial refund you can try to get it canceled then, even offering partial refund if necessary. It is all a Risky chance But it also means you could end up dealing with this for another 5-6 weeks at least. The getting the bandaid off quick may be worth it or may not at this point. Only you can decide.

@Keugenia

The “Work collection“ category has disappeared! I don’t know if it’s temporary or not but it’s not there right now.

Hmmm…my option has disappeared as well! Any idea how long this has been the case? Has a temporary unavailability occurred in the last? If so how long before it came back?

@JJD

I price all of my units for one-person and everyone else is an extra guest. And then, I give a discount at 3-days and more of a discount at 5-days. This technique leaves me the 2 things that I believe you really need to book people for work: availability and affordability.

This is exactly what I do for everything. Was just discussing it with my neighbor last night. Set up very thing as low as I’m willing to go (which gets slowly higher all the time) and then a la cart pricing for everything additional.

One thing I have noticed now thinking about it is that even though those people picking several items off the cart are still getting a sufficient deal for them, they sometimes seem resentful that the listing could be had by just one person with no animals for a much cheaper price. Then Their behavior and reviews often decline.

[JJD]

@Militaryhorsegal

Any idea how long this has been the case?

9/30/19: This was posted about here and I also had it confirmed via CS as well as the community forum.

How do I get in the Family Collection?

I just spoke with an airbnb advisor because we kept getting a “join the family collection” message under “what to do next”, when we’d been part of the family collection since our beginning as hosts two years ago. After some research, she told me the family collection has ended, as of 9/30/19. She also said the work collection has ended, but I still see a category for that on the travel home page. It does appear that someone looking for a family friendly place would have to look into amenities …

[Militaryhorsegal]

Oh right! I think I had seen that before but my mind was too focused elsewhere to remember it…

[KKC]

@Militaryhorsegal

So much harder to do

So many things worth doing are hard. I stand by my assertion that getting the guest’s reservation ended and attempting in ASAP to get a new one in place is the best strategy. Great thing about the forum is that one will get a variety of opinions, hopefully well reasoned ones, and they can use that to inform their decision.