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I just did that and it says “Expires in a day”. I didn’t realize that there’s a countdown (probably because I’ve always reviewed guests right after they’ve left). I will keep an eye on this!
Also, thanks to the kind folks on this forum, I also signed up for smartbnb (hadn’t heard of it until last night when I read about it here) to send the review at the last minute - but am so tired and frazzled from the stress of someone threatening to sue me (I didn’t sleep last night) that I’m asking them to confirm that I’ve done it correctly (as they’re based in Europe and so the time thing is something I’m wanting to be certain about).
Pierre, the owner of Smartbnb, is a long time forum member, and indeed one of my favorites. They can actually automate your review sending to the minute. Sends that review with like 30 seconds to spare!
I LOVE that! No wonder he’s been so helpful and understanding! Amazing.
I’m just waiting for his response that I did it correctly (finally) and then I will feel relieved and gleeful (provided that the crazy ex-guest doesn’t show up on my doorstep, as I believe she’s in the city until Sept 30th). Fingers crossed! I’m very grateful for your help and support (not to mention that of those who took the time to be supportive on this forum)!
@JamJerrupSunset, thanks so much for the tip about the Chrome attachment. I downloaded it - and it’s BRILLIANT!
Now if only we could have a monkey butler to deal with annoying guests/inquiries then all would be sorted!
Okay, so latest update (courtesy of you lovely and brilliant folks) - I signed up for the SmartBnB and (with the very thorough and helpful assistance of Pierre) was able to set it so that IT SENT MY REVIEW OF HORRIBLE GUEST AT THE VERY LAST MINUTE!!! BAM!!! So it’s done. I don’t expect that will be the end of it, but I am deriving some satisfaction from that fact that she didn’t do a review and that future hosts will be forewarned. Thank-you all. I have a question regarding a different topic (new guest) so will open a new thread. Thank-you everyone!
No kidding! It really alleviated my stress and worrying about scheduling my life around it! Thoughts like “will I have to interrupt the dentist in the middle of taking out old mercury fillings to go and hit “Send” today?” was one of them!
: 0 )
One question: So my review of the guest was posted at the very last second. If the guest didn’t review (which she didn’t insert evil cackle here, do they get notified that there is now a public review of them?
I have been hosting for 7 years now - just had a similar situation it happens rarely like 2 times before - one girl booked and then arrived with a second girl - when I asked her who she was she said oh she is my friend staying also - I said you didn’t tell me you were 2 you only booked for 1 person at 1 person rate - it was 7pm so I said ok so I wont change the rate 57 per night single occupancy and told her the max two people can stay is 6 nights she booked for 17 - now she has gone left her friend here - they are both doing masters at UCL degree show in a few weeks - what a mess - they are very nice polite and its a shame it turned out that way - usually if someone changes their plans I contact airbnb and ask them to book somewhere that suits them better - or look for a place for them that will take them by contacting hosts - its a hassle but causes less stress in the long run- a few hours of works to save weeks of stress
Considering the backlash - did you guys ever experience guests messaging you and complaining after leaving a bad review for them? I’m about to leave a bad review in 3 days and since the guests are fairly often in my area, I’m a bit worried they might pay me a visit or something to discuss the review.
I have worried about that. Before I had the “only registered guests” rule, I got a party girl who brought a local dude here from the beach or a bar. I left a scathing review and I always worried that this person would come back for me. He knew where my house was and my situation.
But all 100% of my guests get on a plane and leave the island… so no personal backlash!
Booking.com booking - 3 young ones on their way to a music festival. Was not able to greet them so told them where to find the keys and called in later to check they were ok. What did I find, not 3 guests but 6. Told they were staying elsewhere, but my house was a lot nicer so they were going to hang there. I said fine, but if they stayed i would know. Went past later that evening to see the extra car had not moved. let a neighbour know about the extra car and asked her to tell me in the morning…car was there all night and left 10 minutes ago.
Next morning they text to say they are ready to go, so went around to see them off and said - how many stayed last night? They said 3 and i said try again as I had timed photos showing who came and went. These were supplied by my neighbour. They said they stayed at a hostel - my response- thats interesting as we don’t have any hostels in town. So - how many stayed? Finally they admitted to 6 and paid up the extra $75…then guilted them up, saying that this was my living so why did they think it was OK to cheat me? They did not know which way to look and one actually blushed.
It was fun teaching them a lesson that they may remember!
They lied - they needed to learn that lies will be caught out. Next time I hope that they will think twice. The extra only added $10 a head to the entire booking and I really don’t like to think that they thought i was that stupid!
They can actually automate your review sending to the minute. Sends that review with like 30 seconds to spare!
