We’re going into slow season, and the last group was over Labor Day long weekend. Because there isn’t another group arriving for nearly 4 weeks, we came to the house when it was convenient - 1 1/2 weeks after they checked out.
Here is the list of rules not followed:
-I found 2 airbed boxes, though I made up 11 separate beds for 12 guests, including 3 queen.
-They had too many cars (there is a limit in our area). Additional cars parked illegally.
-Left the front door, 3 other doors and all windows open/accessible.
-Left many lights on.
-Left dirty dishes in dishwasher, pots/pans put away unwashed.
-Garbage left inside and outside (against bylaws due to animals).
-Noise after cutoff.
-Hot tub at 1:30am (hours are to 10pm)
-Left nearly 2 hours late. I allowed early check-in, they didn’t ask for late departure.
Based on advice on here, I waited until the last morning to leave a review. I only said “the group didn’t abide by our rental policies”. I gave 3* for condition of house because they left garbage inside and outside, and the kitchen had dirty dishes everywhere. 1* for obeying the rules.
I left private feedback letting them know they left the house unsecured for 10 days. There was mold in the dishwasher due to it not being run. Garbage and food on plates in the kitchen made the house smell. I also noted that bylaws have contacted me about their stay and our license is in jeopardy, and to be mindful of people’s policies when renting homes in future.
He didn’t review us. He’s new to Air, and his only other review came in after I accepted his. It is 2.5*
He wrote back to me and said "too bad you waited for 10 days to check the house. I paid $xxx for cleaning. He insisted he didn’t have additional guests, even though there at least unregistered children, if not more.
He quoted $200 more than what we charged, which doesn’t include garbage and kitchen cleaning. We subsidize the cleaning and it is lower than what most whole-home rentals charge.
He seems to think that it is our fault for not arriving earlier and cleaning up and securing the house.
I have written him a detailed letter with all of the other things that he didn’t follow that I didn’t mention previously so as not to look so picky. But his entitled attitude makes me want to let him know the many ways that he could improve. The worst thing is the many rules he broke, and the irresponsible attitude afterward.
He shouldn’t be renting vacation homes.
I thought I’d run it by here first to see what advice y’all would give on this. Thanks in advance!