Guest stated that it was not clear to her that I did not have a kitchen

21

So I have a kitchenette but no sink in the kitchen so I provide paper plates utensils, and cup.

I list it in the listing, in the photos, send it when folks books, send it when they get the check info and still get questions like “Do you have a stove.”

I think there is just do fixing people who don’t take the time to read or look at pictures.

At lease if you are well documented you can cover that ass.

22

This is a graphic that explains every third post on this forum about guests who DO NOT READ:

IMG_9951
IMG_9951884×838 61.6 KB

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23

Deleted by poster. 202020

24

If you had that description & pics displayed when they booked, it is very clear. Just a microwave & no water for washing up.
Have to say though it would be great if you could somehow solve the no kitchen sink/water issue, that would be a bigger issue for me.
In any case, you clearly described the set up.

25

We cannot change what we don’t have. While the suite is a decent size it does not have room for a sink, nor do we want one in our suite. We are like a hotel room, but nicer, in my opinion. We have a note in the room, stating we do not want dishes washed up, we take care of that in our dish washer. When we have a guest that stays more than one day we request that they put dirty dishes in bin provided and we will promptly return the clean dishes. When you book a hotel room, do you always expect a sink to wash dishes?

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26

Ok, it was just an idea. You really need to calm down.

27

I have had guests suggest I should have a washer and dryer as well, we don’t have room for that either. I’m calm, having my morning coffee while I look out at the lake.

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28

I have a similar problem. In my experience guests look at the photos; but do not always read or absorb the listing blurb - & don’t read the photo captions.

The single solution I’ve found, is that I have taken to placing text saying ‘kitchenette only’ actually within the photo depicting the kitchenette. Similarly, for my cabin I finally had to include a photo of a narrow road, and write ‘narrow one way roads for final 3m of drive’ over the top of the photo, before bookers understood that the roads were narrow - didn’t matter how many times I mentioned it in the listing.

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29

Thanks!! I have had so many great suggestions on this thread. I have cleaned up my page somewhat. It still needs work though. I am super busy with Halloween volunteering atm, so I have not had the time to sit down and get it right.

30

My former STR didn’t have a full kitchen–had a microwave and refrigerator/freezer, no sink or stove. I put in the listing that they could put dirty dishes on the supplied tray, bring it downstairs and I would wash the dishes for them.

I never had anyone complain or say they did know there wasn’t a full kitchen. I did have photographs showing what was there and not there.

I supplied filtered water and if they ran out I resupplied.

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31

Simple. Use RTB. Before excepting any guest…
Ask them if they understand there is no sink or kitchen.
Problem solved.

I also put no kitchen in my listing title.

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32

Sorry James333, I don’t know what RTB is.
Sue

33

Request to Book, as opposed to Instant Book.

34

I do not have instant booking. I do need to work on a message to give to potential guests. I do find that some people have their notifications turned off and do not reply to messages.
Thanks

35

Just a comment: Instant Booking has nothing to do with quality of guest or accuracy of your listing info…

36

Same sentiment here. Recently, it almost seems that all guests just don’t check their messages or apparently don’t even get notifications. Really seems weird to see all these guests arriving, totally oblivious to our house rules, amenities etc. Thinking of manually contacting guests via SMS to make sure they really get the message - which obviously doesn’t work 100% either.

37

If guests don’t answer messages I need them to respond to I always text message them.

It’s also important to make sure that if it’s something you require a response to, that you say that. Guests may not realize you’d like a response. For instance, I send a map to my guests, and say, “Please confirm that you received this map.”

38

I sometimes co-host for a neighbour who has no internet in his rental. He also doesn’t use IB. With all inquiries I just reply with ‘I just want to check that you saw in the listing that the apartment doesn’t have internet’.

If they don’t reply, I just assume that they didn’t realise and that it would be a problem for them.

When I had rentals without kitchens, I would leave a printed sheet with the names and phone numbers of locals restaurants and take outs, plus menus from places that delivered to our area.

39

I agree, request to book makes no difference. I like to see their reviews from other hosts before I accept. I usually try to contact on the platform but if I do not get a message back I use their cell phone to message guest.

40

If airbnb has a ‘quality bar’ for folks to USE instant book, so only folks with high ratings get to use IB, why the need to vet more?

Oh, that’s right -all those hosts who ‘always give a good review’…

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