I got a last minute booking this afternoon (for tomorrow).
The guest, an American, sounds like a bit of a jerk.
He complained about having to fill in Form C, which the govt requires. Nobody likes it, but complaining about it is unpromising. I suggested he cancel if he was not happy, and that I’d refund all his money. Obviously, I don’t want a bad review.
He was less than communicative over the messaging system, and said he was arriving at 12.30 pm, with no indication that he was asking for an early check-in. Also not promising.
I gave him a deal (two day stay, but 1/2 price on the second day because we was only staying till evening on Sunday), but I now wish I hadn’t.
He’s got some host reviews from a now deleted listing, as well as guest reviews, all positive. I generally have no problem with an early check in (within reason), but I obviously prefer people not to take it for granted.
I’m wondering if it would make sense to ask Airbnb to cancel his reservation without penalty, or am I overreacting? And if so, what grounds would I use?
Would type more, but I’m going to a yoga class right now.
ADDENDUM: It was suggested to me that I clarify the following. So I am hereby doing so. The sentence “The guest, an American, sounds like a bit of a jerk.” was not intended to imply in any way that the guest was a jerk because he was American. Nor can I think of any reason why that implication should be drawn. And I’m not interested in further discussing this. Seriously. And any attempts to do so will be ignored.