My guest, due to arrive on Saturday for 5 nights, just responded to my ‘see you Saturday’ text with “we may have to cancel or reschedule our trip; I emailed you yesterday”.
I never did receive the email. I responded to ask that she cancel asap so I can rebook the room.
(She booked late last year when my cancellation policy was ‘flexible’, it is now ‘moderate’).
Dang, if I hadn’t emailed her, perhaps she would not have gotten around to cancelling and we would have been paid for nothing.
Also, my prices are way higher now, so, I’d love to rebook. Even if for only 2 nights I’d be making more money.
ANYHOW - at what point should I call airbnb and ask them to get involved?