Had a perfectly lovely young guest last night. Since booking we had very little communication with her responses slow, short but polite, but when the guests arrived I could hear her partner exclaiming exuberantly about the suite.
They messaged at check-out that they had a wonderful stay. Everything was in order when they left and I gave them a 5 star review.
She wrote a 5 star review and used the sandwich principle of compliment, complaint, compliment to say that the place is great, my entire walkway was slippery and unsafe, and I should add a railing or salt because it was made of slippery rocks, and btw the place is great.
I was a bit rattled as I had only finished shovelling the walk minutes before they left, and I knew that the walkway was clear with no ice patches. I hadn’t salted, but we try not to over salt by the garden and I didn’t think it was needed. It was still snowing but very light and almost done. My plan was to come out again after the snow stopped to shovel the last bit, so any salt would have been shovelled away half an hour later.
I have been so careful with the safety of my walkway, having had new paving stones installed Nov 2021 professionally at great expense. It’s wider, the pavers are perfectly graded , gradually sloped and even and are not slippery stone. (That’s not to say that they can’t get slippery in the right conditions). This is their 2nd winter and there have been no issues.
I sent her a private message to thank her for sharing her concern, then added that the private feedback box was a more appropriate way to communicate her kind suggestions.
The point I’m getting to comes on reflection. I looked at some of her previous host reviews and this guest has a habit of keenly describing something negative in her otherwise glowing reviews. Same principle, compliment, etc, etc. Host should do this… kind of reviews.
It’s unsettling because it’s negative, quite detailed and specific, public, and seems to be a habit for her.
Anyway, I have considered asking Airbnb to remove the review I wrote for her and am looking for feedback.