This is a first! A guest arrived last night around 10pm (self check-in to a bottom floor suite that is basically the first floor of my home). Within 5 minutes of their arrival, I hear someone hammering into the wall below my bedroom. I go outside and knock on their exterior door to welcome them (but mainly to find out what the heck they are doing). We exchange greetings and I say “It sounded like someone is nailing something to the wall. What’s happening?” with a smile. She says, “Oh my husband can’t sleep with any light so he hung up a blanket over the window. We will not damage your wall, I promise!” Oh, O.K. Have a nice evening! And the next morning when they left for the day, I went in to see a dozen nails in the drywall surrounding the window with a black-out material hung over the nails (with grommets so it seems a piece of material that was meant for traveling). Has anyone had this happen? How can she say she is not going to damage my wall when she just created a dozen nail holes?
So unfortunately for me, this is outside the Airbnb platform. The person who booked the suite has stayed with me for the entire month of June for the past 3 years and this is the first time I’ve taken her out of the platform since she’s always been a great guest (and I have short term rental insurance to cover any issues). The person who did the nailing was my guest’s boss who came to stay for the first week (my normal guest is not arriving until next week). She didn’t tell me that her boss was coming instead of her until a few days before the arrival. I would have put her boss’s portion of the rental back on the platform had I known. I really, really like the guest that is coming in a week. I’m not liking the boss very much. I’m a bit unsure of how to handle this. I’m irritated. I’m wanting to charge the boss $100 for me to go get spackle, sandpaper, and a can of matching paint at Home Depot to repair this. I’m not sure if I am overreacting. Any thoughts are appreciated. And if you agree that I should charge for this (I think she will pay me because she wants to be able to come back next year since I give her a good discount for the month long stay), how much do you think is appropriate?
Also, as an aside, the room does already have black out blinds that are set within the window space. Since they arrived after dark, they didn’t know there was no need to do this to my wall.
Thanks in advance!