Long time no see ;-)!
I just thought I’d share a story about something that just happened. Three girls checked out this morning at the usual time of 11am. They asked if they could leave their bags at my place as their flight wasn’t until 9pm in the evening. I said ‘sorry guys, no can do - I’ll be out and about from about 5pm and I need the keys back to pass to the next guests who are arriving this afternoon’.
They seemed disgruntled even tough I provided info on a local gallery near the main station that has lockers where they can store luggage for free. Anyway, they put the review in earlier and I put mine in, which was nice (regretting that, now!) - here is what they left me …
“The house was nice and cosy but far away from the city center. K is very helpful with tips for Liverpool but not very flexible with the check out and the luggage.”
Now my place is a 10 min bus ride or 20/30 min walk from the city centre (as indicated in the listing , google maps, etc) so the ‘far away’ bit is inaccurate for a start. The comment about me not being flexible is more a case of them being entitled, non? There was an element of malice in it, I feel…
I was considering contacting Air to remove it since this is the only nasty review in about 500.
The other option I was considering (if Air won’t remove it) is to leave this response …
" Dear X -
I am somewhat bewildered by your comments.
My place is a 20/30 minute walk from the city centre or a 10 min bus ride (check google maps if you don’t believe me) so I’d be interested to know what route you took that led you to state it is ‘far away’ … it must have been rather scenic ;-)…
Also, when you state that I am ‘not very flexible with the check-out and the luggage’ you refer to the fact that on the morning your reservation ended it was not possible for you to leave your bags at my house until the evening-time because I had to go out and would not be able to look after them for you (and needed the keys back to give to the next guests). You also neglected to mention that I gave you advice on an alternative /safe place to store your bags in the city centre at no extra cost to yourselves… "
What do you guys think?
Any thoughts would be wholly appreciated :-)!!!