Hi everyone, this is sunny London calling!
I’m confused here! I got an automated message today saying a guest wants ME to cancel their stay and that I will get cancellation penalties for it. I’ve never been a guest myself so I don’t know what tools are available to them for cancelling, but am I meant to be the one cancelling and getting penalised for HIS change of plans? Eeeek! This is just cruel on Air’s part, or am I missing something? I’m freaking out here.
Here’s the message:
"Jfhjkjhkjh requests that you cancel
May 19th – May 21st · Airy room in modern Shoreditch flat · 1 guest
If you cancel the reservation, the cancellation will be effective immediately. Standard host penalties will apply but you can always let us know about an extenuating circumstance after cancelling the reservation.
If you keep the reservation, you’re letting Jf know that you’re still able to host them during their trip."