I am a superhost with nearly 90% 5 stars satisfaction, but what Airbnb is offering me as compensation is ridiculous. In fact it is agains any normal business. In my whole life I have never seen such an unprofessional acting.
but now to the Story and please Keep in mind the following sentences posted out from Airbnb:
In the rare event of property damage, Airbnb’s host guarantee offers free protection of up to €800,000 for each booking, at any time. Claims can be made directly through our Mediation Center.
I had a Long term guest which made an internship in Frankfurt. Although it is forbidden by houserules to store and consume Food in the guestroom the guest stored hardcooked, painted “Eastereggs” over weeks in the Cabinet of vthe guestroom. One day I wanted to take out the aitbed for an additional guest (sister) in the guestroom. Stepping in theroom I noticed a strong smell. Taking out the airbed dozens of maggots felt down to the floor. I had to call an pest expert for deploying insecticide and basic cleaning. Costs 1.000,00€ +. Airbnb refused that demand with the following explaint:
Th Problem is not listed under covered losses and damages by insects etc. are listed in exclusions:
“ Covered Losses ” means and is limited to direct physical loss or physical damage to a Host’s Covered Property caused by the Responsible Guest or an Invitee of the Responsible Guest during an Airbnb stay. Covered Losses do not include any losses or damage described under Excluded Losses below.
vi. damage caused by insects, animals or vermin (including pets);
provided, that any physical damage resulting from any of the conditions listed above will be covered by the Airbnb Host Guarantee if not otherwise excluded under the Airbnb Host Guarantee.
Airbnb is explaining, that “stinking” resulted by maggots excrements or digestive Enzymes is no physical Damage made to host poperty.
But that is not all. I had to fire that guest cause after the cleaning he left again Food in the room.
The guest has payed for 2 month so he had credit balance at the airbnb account. Next day someone of vthe Airbnb Crew asked me if he can pay out the balance. I denied that with the reason of the Damage and the unwilling of taking over the Damage from the guest.
Airbnb payed out. Also the security deposit is payed back to the guest. The reaction and the deepest unprofessional acting of Airbnb makes me speechless.
In relation with the promises of the hosts_guarantee Airbnb is fooling and tricking hosts.
In case of that we call it in Germany “customers fooling” and in case of business diskonest Competition.
My opinion is, that Airbnb should really think about given promises to host and acting.
The EU (Margarethe Verstager) convicted Google caus of similiar doing to ~1.5 Billion Penalty.