Guest caused damage to hardwood floor

1

I had two guests who checked out today morning from a shared room in my home. While they were in the room, I heard something heavy falling on the floor. I didn’t ask them what it was. About 8 hours after they left the home, I walked on the hardwood floor and heard the cracking sound and saw the crack in the floor.

Should I contact Airbnb first or the guest?

Thanks.

2

Ask the guest first. They should have told you though.

3

In order to file a complaint to get Airbnb to cover, you first have to send a request for payment from the guest. (I’m not sure how much time you have to do this but it’s soon). You also need to get a quote to fix and you will need to get a quote for Airbnb to cover.

I wouldn’t bother with asking them if they know they did it because they will either accept it or not but it doesn’t make a difference for Airbnb to compensate you. Fixing a wood floor is not cheap so I’d get right on it.

I went through 3 months of fighting with Airbnb but eventual got it covered. My guests did not accept responsibility.

Host damage protection - Airbnb Help Center. - Read this.

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4

thanks for the reply…I spoke with an Airbnb rep and that’s what they told me as well.

Doesn’t seem like most guests would accept responsibility, so it might have to go the route of Airbnb having to pay for it…

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5

What could they have possibly dropped on a hardwood floor to crack the wood I wonder?

6

You still have to initiate by making the request directly to the guest.

7

That’s a very good question. Only something very heavy with angles would do that surely? An iron possibly? In our rentals the irons are the only things that could damage a wooden floor.

8

I found a crack in an 8x20 tile on the bathroom floor but wasn’t sure which guest caused it. I’m glad they were able to bring their personal bowling ball, but not sure why they had it in the bathroom. :upside_down_face:

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9

I so hope that you wrote that in the review! :rofl:

10

I find it a bit odd that the host didn’t ask them what happened at the time. If I heard a loud crash from the guest room, I would call out, “Everything okay in there?”

I heard a loud crash from my guest room one night and got up and knocked on the guest’s door- for all knew she had fallen and was unconcious, as she didn’t answer.

There’s a small window next to the balcony door to the guest room (my room leads out onto the same balcony) and the window was open, so I parted the curtains and saw her sound asleep. I felt weird about doing that, but I wanted to make sure she was okay. In the morning I told her I had heard a crash and knocked on her door with no response.
Turned out it was a vase of flowers that had fallen over (there was a heavy tropical flower in it) and the vase had broken on the tile floor. The guest was deeply asleep and said she never heard it.

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11

Me too. I’d be worried that something serious might have happened.

I am so intrigued about what it was that I actually had a dream about hardwood floors last night - @rain, please put us out of our misery. :crazy_face:

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