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6 hours on the phone and responding to Airbnb messenger and 5 or 6 agents later, we get a message this morning 10/22/20 asking if airbnb can call, of course, yes. As we try to verify that it is my account and attempt to understand this persons english dialect, they offer to pay us the money, in which they did, all of it and verified to the account ! Success, keeping on them and esclating this complaint solved our problem, thanks to all who took time to help !!!
Aside from contradicting your own post from 3 months ago, this is a bad practice. There are blogs on the internet that tell Airbnb guests how to lie to get free stays and successful attempts will only encourage more of it. That’s bad for all hosts, but think about scammers that recommend your place to their friends because they got a free stay.
The only guest who didn’t get a refund from me didn’t ask me for one. They asked ABB, and then left a bad review without contacting me. I assume that’s what you’re referencing, stalky.