You are correct! Yes, that’s it. So the system should automatically figure that out. I wonder if the OP has checked the updated reservation?
What you can do is let them make the reservation and then alter it by adding on whatever amount you mutually agree upon.
If you want them out, just say the room is no longer available. If you want the business, let them re-book. Tell them is they don’t rebook immediately, check out time is 11. I know how you feel but I’m not a big fan of game playing, tit for tat business practices. Go high and keep it professional.
2 Likes
You mean ask a higher amount for her trouble? …IF they decide to stay.
I contacted Airbnb again and requested that they also contact the guest to tell them they cancelled and they are no longer able to stay in the unit. I’ve given the room away already and blocked the calendar off. C’est la vie.
8 Likes
Sorry to labor the point, but even though they won’t get a refund for today, they must vacate?
The dumb bunnies are now going to have to get out and go search for another place that’s probably going to cost them more and they’ll lose a day of their vacation in the process. I hope they learn from the experience 
4 Likes
No. I meant let them rebook at whatever the rate is.
Games go both ways. If you can get a last minute booking in Hilo for the rest of their reservation, go for it and be rid of them. If you need the money and they they are already there and it’s going to save you a room cleaning, an additional check in hassle for the same amount then great.
1 Like
I agree. And if they stay I’ll bet they will be so grateful and be perfect no hassle guests.
1 Like
They probably tried looking only to see that the big island peak season is in full swing and there is not a place to be had at any price. Even the campgrounds are full. Stupid guests can go sleep in their car.
1 Like
That’s exactly what happened! As I said, it’s a lesson learned for them.
2 Likes
I love your optimism!
XI cant believe they stayed fter canceling!
Just what do they think cancel means??? Cancel meNs you leave immediately. No grace period.
Did you ever answer about your policy? Is it strict?
I suppose you should have made sure they were gone last night before going to bed. It might have sent the message that staying over was no big deal.
I had the lowest restriction for cancellation but I’ve since changed to the medium restrictions. They left now so whatever. We usually go to bed by 9pm so we weren’t about to stay up any later dealing with it last night. Plus, I’m not turning them out on the street at 10pm in Hilo. Airbnb was really really helpful during this process. They called the guests and explained the policy and reinforced that they had to leave. It was great that airbnb had my back.
1 Like
Why not? THEY are the ones who canceled! I would be furious, and bedtime or not, Hilo or not, I would tell them to leave NOW.
I think they were at fault for booking the Big Island and not realizing they were in Hilo. The east side is clearly demarcated from the west side.
There are plenty of attractions on your side too. You are only 35 minutes from one of the most visited and beloved national parks in the nation.
Glad that Air settled it to your satisfaction though.
1 Like
I read it to mean “take the high road” as in, be the better person…ooops, never mind - must read all the posts before replying! Somehow I thought that was the end…I was ‘out’ all yesterday and a lot can happen on this forum in a day!
1 Like
We had 2 italian girls who had booked to stay for a week. When they arrived at nearly midnight they wanted to know where they could go and eat, what buses went where etc etc. They told me that they wouldnt be going to Valletta until the end of their weeks stay. Surprise surprise in the afternoon of their first day they cancelled saying they had met some friends in Valletta and were going to stay with them. Their luggage was still here untill the evening when they decided to return and collect it. Because we had only gone for the middle option we were only entitled to 2 days payment. we spoke to Airbnb in the UK and they said that rules are rules and that was all we were entitled to. Had we not accepted their booking we could probably have booked this period to a good Airbnber. We have now changed our cancellation policy to the highest level and hope that this will not put people off from booking with us
1 Like