I have a guest who was due to stay in 3 weeks.
My cancellation policy is strict and as they have cancelled, we have been given half the amount of the booking.
The guest is asking me to give them half of my half (so they effectively get 75% back).
I originally told the guest that Airbnb doesn’t give me the option of giving them more money back and that the best I can do is a discount on a future stay.
However, they have now opened up a case in the resolution centre requesting I pay them 150 Euros.
What would you do? I’m pretty sure i’m going to decline the guest.
If that happens, they will likely get Airbnb involved. I’m assuming Airbnb will have no hesitation on taking my side?
I assume if I decline, there is no way they can leave a bad review or anything, they may just keep bugging me by email.
How do I politely tell them that I won’t give them a refund?