A guest booked last night around 9pm.
I went to bed at 10:30 and woke up to see a message from them around midnight mentioning they’d need to cancel.
I met some problem. I’m writing to you to ask for refund. I am graduate student who studied in Boston and I bought a car. However, my dealer noticed me that I need to be in Boston at 8/12-8/13 one hour ago. He need to give the car to me at that time. So, my trip to New York need to be canceled sadly. So sorry to cause your inconveniences.
It seems like BS and they found another listing.
I have a strict cancellation policy, and given the booking is >7 days away if they cancel there’s a 50% refund. I told her I’d instead cancel for $100 (< one night’s fee) given the limited time it’s been off the market.
Does this sound reasonable to you guys?
Also, how would I execute the cancellation? Have her cancel and then I send a refund?