I’ve been reading about some of the cancellation stories and thought I’d share one of my own and see if anyone might have had a similar situation or an idea of what Airbnb will do.
A guest booked our home for about 15 days stating that they are closing escrow on their home and need a place to stay. A day later they said they wanted to cancel due to their buyer canceling their escrow. The buyer cancelled their escrow but was before the deposit could be earned. I think this is a lie and she was looking for a way out, but I actually have no proof. The only thing I could think of is, why would anyone try to book before they are sure that escrow will close? I do have a strict policy on Airbnb and my response to her was I sympathize with her but the policy is what it is (of course not in those words). I figured she would call Airbnb and then I will receive some sort of settlement offer. Nothing so far, but the booking date hasn’t come yet.
Has anyone had a similar experience?