So I have a couple that booked a week long trip months ago and they got an exceptional deal. They later said they had to cancel (2.5 months before the trip) fully aware of my strict cancelation policy. As a favor to them I said I would only take 10% rather than 50% IF I could get 1…2…3 however many nights booked during their original 7 day booking… As long I earned equal to what their reservation cost.
Maybe 10 days later they Now tell me they want to re-book, get their cancellation fee back ($520) as well.
The main reason I did it was because they booked sooo far in advance during down season their nightly rates are around $145. Now those same dates rent for over $300. I also prefer shorter stays, more turnover = more money… So am reluctant to just let them have the reservation back… Not to mention waiving their $520 cancel fee… AND giving them their trip basically 50% off on top of that.
What would you do??