Recently, I had a guest check in for a month. I hardly saw her. At one point, when I hadn’t seen her for the better part of a week, I sent her a note to make sure that everything was okay, and she responded that she was spending time at her boyfriend’s place. Okay… not a problem, and not unusual for long term guests. When she was here, she didn’t follow the house rules (a series of minor infractions, some I addressed, like remembering to secure the house by closing windows and locking the front door, and some I didn’t). When the month was almost up, she said she would be leaving before her stay ended. When she left, she took one of my pillows, so I opened a request with the Resolution Center. Not surprisingly, she left me a retaliatory review, mentioning the hounding by Airbnb for pay or return the pillow, and said I was OCD and other “not nice” things. At first Airbnb didn’t think that her review met the standard for removal. I responded that her OCD comment was slander. Yesterday, the case manager said that the situation would be referred to their legal department. I haven’t received a further response from Airbnb, but today I noticed that the review no longer appears. I’m stunned, relieved and thankful.