I hope I can get some guidance on an issue I’ve encountered. I don’t use instant book, so the first line on each of my listings is as follows: “Welcome! If sending a booking inquiry or request, please include information about your group and trip plans.”
While many do what is asked, quite often, potential guests include no message, or a totally uninformative one like the one I just received today: “Hi! We are excited to stay in your home!” Totally uninformative and the guest’s profile is also blank. There are no reviews.
When this happens, I write a polite note back, asking for the information requested in the listing. Recently, when I did this, the person cancelled right away, and in today’s instance, I have received no response. Meanwhile the 24 hour response clock has been ticking. While it is tempting to agree to a booking request when it comes in, the basic information I ask for does not (at least in my view) seem to be too much.