Hope you are doing well.
I have moderate cancellation policy, ie, full refund 5 days before the arrival date, 50% refund before the day of arrival or 10% discount on the price if guest accepts a non refundable réservation. Cancellation due to force majeure will be fully refunded as usual.
I received a message from a couple: “Hi Miyima, We’re traveling from the USA and will stay in Nice from Sept 30 to Oct 16. I wanted to book your place but it is not refundable. With all the uncertainties with covid, I was wondering if you could make the reservation refundable in case we are not able to fly to Nice. Thank you for your understanding.
Best regards, Tom & Mary”
What do you think about this request? Can I ask them if they’ve got their double jabs?