My listed check in time is 16:00. When the apartment is ready I always allow guests to check in early. I communicated with my guests they could check in at 13:00. I was very cross to see them let themselves in at 11:30 through my security camera while I was at work. Then they sent me a message at 13:00 to let me know they arrived presumably thinking I wouldn’t know!
I didn’t mention anything to them during their stay as in reality this didn’t impact me at all as the place was ready from the night before. Also they were great guests overall. They broke the shower head (small issue) and this time they let me know and left money for it as compensation.
Now its time to write a review for them. Would you mention this publicly or just write it in the guest feedback?
I was going to remove one star for Observance of house rules then maybe write:
They self checked in independently albeit earlier than I communicated.
In private feedback I was going to write:
"I ask you to please communicate and respect check-in times for future bookings, these are very important for hosts to have the place ready for you. "