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Great experience with Host Air Cover -- Thanks AirBnB

A recent guest damaged a bedspread and sheet set with permanent stains–paint, dye, possibly something from an automobile part?, not an organic stain, my stain killers couldn’t get rid of it.

Items rendered absolutely not usable for guests, maybe OK for donation to a homeless shelter.

I immediately ordered replacements.

When I wrote to the guest she basically said “oh, yeah, we did that, sorry, have a nice day” so I went ahead and contacted AirBnB Air Cover.

I didn’t think they would really do anything but I thought, at least they would know about this guest. (I did give an honest review to help other hosts)

Well my matter was resolved the same day and I got reimbursed within 3 days from AirBnB ! Application for Air Cover was very easy with minimal documentation.

It helped that the guest admitted most of the damage. I also have a “security deposit” of $500 for guests. I don’t know how that works but it may have helped me.

Take away lesson for me: Video the place before every guest, ideally on check in day.

I had been videoing here and there, a little casual. No more. Every guest.

This guest tried to say she didn’t stain the bedspread, only the sheets, but that was not true.

However I didn’t have before photos before her check in so I wouldn’t have been able to prove her wrong. Fortunately I was not asked to present such photos.

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This is interesting. So you are saying Airbnb simply took your word for it? May I ask the amount you were reimbursed?

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I had one too.

A group of guest managed to destroy a custom made dining bench only used 3 weeks by 2 previous guest. (By sitting on the backrest with 6 people for an IG-Selfy)

AirBnB first wanted us to have it repaired, but I explained that it was almost impossible to get any detailed quotes (covid and personell shortages everywhere) and repairing would almost cost the same as a new one due to the amount of labour.

They agreed and to my surprise they paid the full amount I bought it for 6 weeks earlier (just over €2600).

(We made a quick repair and ordered a new one)

Currently superhost with almost 800 reviews, and no previous claims that might have helped my case.

I did send detailed pictures of the damages, and receipts of the purchase.

Curious. Did you have a video both of the bedspread and the sheets?

Thanks to @muddy I now take videos every turnover, but I don’t take videos of the sheets because I’d have to partially unmake the bed.

Also, I don’t have receipts of everything I have. I of course could provide a receipt of the replacement.

I do think the guests’s admission was a BIG factor here.

Good for you!

Yes I video the sheets. I have receipts for everything. And I agree, the guest’s admission was HUGE

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The cynic in me suggests they want only positive coverage for the new Air Cover, at least initially. Maybe time to get some new bed linens and rugs while they are being so generous :wink:

Do you use a blue UV light as well to check for unnatural stainage?

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