A recent guest damaged a bedspread and sheet set with permanent stains–paint, dye, possibly something from an automobile part?, not an organic stain, my stain killers couldn’t get rid of it.
Items rendered absolutely not usable for guests, maybe OK for donation to a homeless shelter.
I immediately ordered replacements.
When I wrote to the guest she basically said “oh, yeah, we did that, sorry, have a nice day” so I went ahead and contacted AirBnB Air Cover.
I didn’t think they would really do anything but I thought, at least they would know about this guest. (I did give an honest review to help other hosts)
Well my matter was resolved the same day and I got reimbursed within 3 days from AirBnB ! Application for Air Cover was very easy with minimal documentation.
It helped that the guest admitted most of the damage. I also have a “security deposit” of $500 for guests. I don’t know how that works but it may have helped me.
Take away lesson for me: Video the place before every guest, ideally on check in day.
I had been videoing here and there, a little casual. No more. Every guest.
This guest tried to say she didn’t stain the bedspread, only the sheets, but that was not true.
However I didn’t have before photos before her check in so I wouldn’t have been able to prove her wrong. Fortunately I was not asked to present such photos.