There are things in the Terms of Service that get talked about here that are worth knowing when talking to Customer Service about a problem.
We have accepted as a “cost of business” that guests are going to stain our linens, leave grease on the stove, and piles of trash. Making a claim isn’t worth our time, most the time. But that doesn’t change the fact that:
11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived.
You also may not
14.1 dilute, tarnish or otherwise harm the Airbnb brand in any way,
So watch your mouth and your fingers. Airbnb can remove your listing just for smack talking.