Im done. I have had enough. Im out. Cancelled all future bookings (back to back) and apologised profusely. Been hit with a 50 GBP cancellation for each guest. LOL. Paid a small refund to the last guest just to get rid of them.
I have a fabulous co host who does all the interaction, cleaning etc (and she always gets high scores) - and I said to her why is this so hard. She manages about 10 nearby Airbnbs, and she said she cannot believe the bad luck I get with guests. She has no
I am her unluckiest client apparently.
This time we had a guest for 19 nights. Saw a mouse - on it straight away. Killed mouse, then another. Could find no mouse droppings skirting boards etc, and lets face it when you turn over an Airbnb twice in a week for months, it is the cleanest home in the kingdom (especially to C19 standards). I offer a small discount 25% because she wants to stay. Bring in the pest control guy who contradicts what she has said: almost no droppings. She said she is going to Airbnb with complaint and demands 50% refund for the whole 19 days. I tell her to move out and I will refund the remainder. She refuses to move out but demands the refund and says she will leave a bad review. And then we have hours and hours and hours of Airbnb / and her / and distress / and untruths (on her part).
So she does leave but doesnt tell anybody. And guess what, now she wants the full refund from when she says she did leave - LOL. Hahahahahah unlikely.
After sacrificing her two pet mice Tik and Tok, she thinks she is entitled to 50% I suppose.
We get 55555then1then5555555then1then555555555.
Im done. I just cannot stand these entitled, abusive, greedy people anymore. Constantly scamming if possible. Leaving irrational abusive, threatening bad reviews that are so far from the previous 10 reviews but Airbnb refuses to do anything. Usually about something over which we have no control. Like “traffic”, bad restaurant experience, etc.
Then emails from Air saying if you get another 3* we will delist you. I say her brother has an Air down the road. Nothing.
Then Airbnb getting on line and telling me what to do assuming I am stupid. Some ten year old in who knows where.
So thanks for the ride guys. I have from almost the start (just after I started house full of brand new painting, furniture, etc was trashed - and full of smoke - which is a nice bookend with the mouse plague).
I may try VRBO. There is another for Sabbatical Homes. WIMDU.
I dont ‘survive’ on the money, but obviously an asset has to provide an income.
Any ideas, would be gratefully received.
I have devoured this website since I joined, and received so much and so many great ideas, and laughs. So thank you everybody. All the best.