Newbie: “Hi fellow hosts! I was hoping I could find an answer here! If I want to partially refund a guest after the reservation, how would I do that? Thank you!”
Gatekeeper: “That’s a pretty basic question. You should at least know the basics before hosting.”
Jerk: “I was looking at your profile, and I noticed (long list of minor wording issues). No wonder you’re having problems with guests.”
KarenSupreme: “You are completely in the wrong to refund for ANYTHING. This makes it hard for me when your spoiled rotten guests come to my place next and demand a refund for seeing a bug on the deck. You are what’s wrong with Airbnb.”
The Critic: “Can you tell me why you chose the purple duvet with that color scheme? Guests expect to see all white bedding and towels. It doesn’t look professional. I would suggest you change everything. Also, your porch needs to be re-stained. Pull the furniture out from the wall by a couple of inches. It just looks better. Also, the art work in the dining room is just too much. Lose it.”
Perfect McPerfect: “Hi Newbie! I don’t know the answer, because all of my guests absolutely love my place! I have nothing but five stars, so I must be doing everything correct. Sorry I’m too perfect to be able to relate to your issue!”
The Mod: "Hello Newbie! Hope you are doing well and enjoying being an Airbnb host! Here’s an article about refunding your guests. Hope this helps! (random link) (Mod then disappears)
Mr Hilton Himself: “Hi Newbie, sorry to hear you are having trouble with one of your guests and need to issue a refund. Remember that you are in the hospitality business. If for any reason your guests are unhappy, do what a hotel would do. Regards- Mr Hilton Himself.”
SuperPooperHost: “SuperHost here. I noticed that you aren’t a SuperHost, so I looked on your profile to determine why. The response you, a non-SuperHost, made to a guest, namely one made two months ago, ‘Thanks Jane, it was great to have you! We’ll get more cheesecake!’ makes it appear that Jane is your friend and not your guest. If you want to achieve SuperHost like me, then you need to be more professional in your responses. I’ve been a seventy billion time SuperHost since the program began, and I have forty seven listings all over the world.”
Cheerleader: "Aw that’s not fun to have to give refunds! Hang in there, Newbie, I know you can do this!