We had a burst pipe in our personal unit the first week of January which leaked down to the airbnb unit and pretty much destroyed the kitchen, bathroom, and hallway between the two. Moisture damage was remediated by ServPro and all walls, ceilings, floors, and fixtures in those rooms needed to be replaced. It’s still not done and won’t be until first week of April (missing Easter bookings ).
That said, I’ll say that CBIZ’s insurance has so far been great with everything. The adjuster was a bit slow, but after rigorous follow-up, they have already paid for everything my contractor estimated, plus damaged/destroyed goods and supplies in all affected areas. I will report back once we are rental-ready with how the loss of income portion pans out.
So I feel a little out of the loop on all the horrible things Airbnb has likely been foisting on hosts. Dealing with this entire demolition/renovation has my energy in a different place at the moment. I know I’m going to have to get back in the game in a couple of weeks. Anything really crucial I need to know?
Ms. Wondering if you still maintain super host with zero bookings in the previous quarter, Natalie.