Against the great advise here, we took a last minute booking from a local. Double doh. Anyways, they messaged about 9pm, expected them at 4pm, that they couldn’t find the place. Google and Garmin are spot on, but no worries. Give them more specific instructions. Hour later they say they found it and thank me. About 20min later I get a message “Sorry, my friends and I decided not to stay at your residence for personal reasons. Is there any possible way we could receive a refund. We left everything untouched, except for the handbook we read.”. Mostly true, except we found the next morning that also used the facilities. I responded at that time with “Unfortunately we cannot offer a refund. Your reservation prevented us from booking any other guests and we had to pay our cleaning service since the rental was entered and used.”. I received multiple message since, still asking for a refund. I have not responded.
Now, listening to the groups collective intelligence this time, I think I want to leave a review for us hosts.
Guest booked last minute, struggled to find our rental, and arrived late. Once entered, they toured the rental and used the facilities. Shortly later they left stating personal reasons. The next day I received many texts asking for refunds. I would not recommend hosting this guest.