Yep. Nice neat appearing young couple. Booked 10 days go on my Strict policy, so not entitled to “extenuating circumstances” that they cited in their one message after I asked if it was a mistake.
I was still doing touchup cleaning to the kitchen when they arrived, my first guests in 15 minutes, right at the 4pm check in time. No bags, they said they just wanted to pick their room (2 people renting a 3 BR apt) and then go eat, and asked for seafood recommendations. 3 nights @ $350, so I lost $1,050 that I desperately need and was really counting on to keep the lights and water on!
I told them that their silverware was in the dishwasher downstairs and I would take it up when it was done, but forgot until about 10 pm.
They had locked the upstairs door so I know that they had been there, but there is no evidence that any of the beds were slept in, much less even sat upon (I’m always smoothing the duvet cover when I do). I left the silverware in its tray on the stairs and went to bed, setting my alarm so I could message them at 7am.
Got up, logged in to message them, and the booking had been cancelled.
Messaged them “Is this a mistake?” and the return message was
“Sorry not a mistake. We had some extenuating circumstances come up so we had to cut our stay short”
…and Air fully refunded them! I don’t see how a trip to Alaska could result in ANY of these official Air extenuating circumstances:
Changes to government travel requirements.
Declared emergencies and epidemics.
Government travel restrictions.
Military actions and other hostilities.
I am NOT looking forward to making this phone call and having some untrained script reader in a foreign country try to tell me I’m wrong. This will be SO different from my one and only call to the Superhost line 18 months ago, which took about 2 minutes and solved the problem.