We’re currently on holiday in Europe. We were due to fly home today, however, due to adverse weather and associated weather warnings in Scotland the airport there was closed and the airline cancelled the flight. We were due to host a guest on Saturday - but we cannot get a return flight until that day, which would get us home early the next morning (Sunday).
I therefore contacted Airbnb to ask about getting the guest another accomodation (to attend their event) and cancelling without penalty for us. The case manager did not get back to me today as advised. I also contacted the guest to explain. They understands and has asked me to cancel.
I think these circumstances are extenuating and do not merit penalty. Do you agree?