Last week I had my first bad guests. They were pleasant people to interact with but they did enough damage that I made zero money by accepting their booking. It could have been worse–if I had had another guest arriving the day they left I would have been in a real pickle because I could never have gotten the house ready in time!
They left me a review almost immediately. Whether it will be a good one or a bad one, I don’t know. There was an issue that came up during their stay…the bathtub stopper linkage broke which caused the bathtub not to drain.
Here’s a draft of my review. Some of you are so much better at cutting to the chase and wording things factually than I am. If you have suggestions on the review, please do share. I appreciate any help or advice y’all have!
“I cannot recommend Kurt and his team to other hosts. While they were pleasant people and I enjoyed interacting with them, they did some damage. In the end, their stay cost me more than I made by accepting their booking.
There was a problem with the bathtub which I’m sure was an inconvenience to Kurt and his team. The bathtub drain stopper linkage broke due to corrosion, causing the plug to drop down into the drain, which prevented the water from draining out of the tub. Unfortunately, one of the guests had purple dye in her hair, and the water that would not drain from the tub had been turned purple by the hair dye. The purple water stained the tub, ruined a new bath mat I had just replaced the week before, and stained the bottom of the inner shower curtain. The guest also left purple streaks on our white towel. Cleaning the purple out of the tub was difficult and took a lot of scrubbing and quite a bit of time. The bath mat had to be thrown out. Fortunately the shower curtain came clean. The towel did not.
In addition to the issues because of the purple dye, we found a one to two inch rip in the top sheet of the King size sheet set. The rip was close to the top of the sheet, right where future guests could not fail to notice, and so that sheet set had to be removed from service. The sheets were purchased within the last two months so they were relatively new, not old and worn out. A replacement set cost us $80.
To clean the problems caused by the purple dye and replace the items which could not be repaired or cleaned cost more than we earned from their booking so I cannot recommend them to other hosts.”
It’s a long review, I know. Help in making it more succinct while ensuring the details are clear and correct would be much appreciated!